1.1 These are the terms and conditions which apply when you make a booking with Jack in the Box Club Limited.
1.2 Please ensure that you and the participants in your booking have read these terms and conditions carefully. You should also check that the details of your booking are complete and accurate before you submit your booking. If you think that you have made a mistake after you have submitted your booking, please contact us to discuss.
1.3 By submitting your payment, you agree that your booking with Jack in the Box Club Limited and your participation in the session is subject to these terms and conditions and our Rules of Play.
1.4 No booking shall be deemed to have been accepted by Jack in the Box Club Limited unless, and until, the booking has been accepted in writing, which will include Jack in the Box Club Limited sending you an email confirmation of the booking.
1.5 These terms and conditions also incorporate the terms of the Jack in the Box Club Rules of Play and Privacy Policy.
1.6 Jack in the Box Club Limited reserves the right to revise these terms and conditions and to make changes from time to time in order to comply with changes in any relevant laws or regulatory requirements. The current version will always be available at www.jackintheboxclub.co.uk.
1.7 The person making a booking must be aged 18 or over. By submitting a booking you confirm that you are at least 18 years of age.
2.1 Participation in soft play is not without risk as serious misuse of equipment could be fatal. You acknowledge that the activity can be dangerous with some inherent risks and hazards. You and all participants in your booking voluntarily assume and accept all such risks and waive the right to sue Jack in the Box Club Limited for any personal injury, except where such liability cannot be excluded by law.
2.2 At no time will participants be supervised by members of staff and parents, guardians and responsible adults remain responsible at all times.
2.3 Children under the age of 12 cannot use the facilities at Jack in the Box Club unless they are accompanied by a parent, guardian, responsible adult or appropriate carer who must remain on site for the duration of the session. Jack in the Box Club staff will not supervise children regardless of the child’s age.
2.4 Young people aged 13-17 are not permitted to supervise children at any time.
2.5 Jack in the Box Club Limited reserves the right to refuse admittance to participants or to remove a participant from the premises should Jack in the Box Club Limited deem it necessary to do so. This includes any participant who does not comply with the Rules of Play, advice or instructions from staff, or any participant whose behaviour is considered unsafe or who is thought to be under the influence of alcohol or drugs. The decision of the Manager on duty will be final.
2.6 No refunds or compensation will be payable by Jack in the Box Club Limited in the event that any participant is not permitted to, or decides not to, undertake or complete the session.
3.1 All charges include VAT.
3.2 Payment shall be made in full at the time of booking and can be made by debit card or credit card. No cash payments are accepted.
3.3 Jack in the Box Club Limited reserves the right to change its prices at any time. Any change in price will not affect any booking that has already been booked and paid for in full at the time the change becomes effective.
4.1 All purchases of session tickets are full and final and cannot be refunded. With no less than 24 hours notice we may move your booking to an alternate date should we have availability. This will be at the manager’s discretion. No refunds will be given should you fail to attend at the time and date you booked for.
4.2 Any cancellation request must be made by contacting Jack in the Box Club directly by telephone or email, details available at www.jackintheboxclub.co.uk.
4.3 Requests to amend a booking (including changes to the number of participants, session time or date) must be made with no less than 24 hours notice and are subject to availability and manager’s discretion.
4.4 Jack in the Box Club Limited shall be entitled to cancel your booking at any time. In the event that Jack in the Box Club Limited cancels your booking, we shall use reasonable endeavours to notify you as soon as possible and you shall be entitled to a full refund.
4.5 Payments made by debit or credit card will be refunded to the same card.
4.6 No refunds will be given for transactions made by gift voucher. Bookings made by gift voucher and cancelled in accordance with point 4.1 may be transferred to another date and time subject to availability. Gift vouchers are valid for 12 months from the date of purchase unless otherwise stated.
4.7 Late arrivals may not be permitted entry and no refunds or compensation will be payable in these circumstances.
5.1 A non-refundable deposit of £50 is required at the time of booking to secure your party slot. The remaining balance must be paid no later than 7 days before the party date.
5.2 Your party booking is not confirmed until the deposit has been received, and a confirmation email has been sent.
5.3 Final numbers must be confirmed at least 5 days before the party date.
5.4 The deposit is non-refundable under any circumstances.
5.5 If cancellation is made more than 21 days before the party, any balance paid (excluding the deposit) may be transferred to another date subject to availability.
5.6 Cancellations made less than 21 days before the party will not be eligible for a refund of any amount paid.
5.7 Jack in the Box Club Limited reserves the right to cancel the party if the balance is not paid by the due date.
5.8 Please arrive no earlier than 10 minutes before your booked party time. Please ensure all guests arrive promptly at the session start time.
5.9 All guests must vacate the party room and premises promptly at the end of the allocated time.
5.10 Children remain the responsibility of their parent(s) or guardian(s) at all times during the party.
5.11 Parents are welcome to bring their own birthday cake and table decorations. Please note:
5.12 The Rules of Play apply to all party participants. Any guest who does not comply with the Rules of Play may be asked to leave and no refund will be provided.
5.13 We do not offer refunds for children who do not attend. Party packages will be charged based on the confirmed numbers provided at least 3 days before the event.
6.1 Subject to the terms of these conditions, Jack in the Box Club Limited shall provide the service at our premises in Beverley as set out in the booking confirmation.
6.2 Late arrivals may not be permitted entry and no refunds or compensation will be payable in these circumstances.
6.3 Jack in the Box Club Limited reserves the right to close the premises or cancel sessions at short notice for reasons including but not limited to maintenance, safety concerns or circumstances beyond our control. In these circumstances customers will be offered a full refund or the opportunity to rebook at no additional cost.
7.1 Jack in the Box Club Limited shall not be liable for any failure or delay in performing its obligations under these terms and conditions where such failure or delay results from any cause beyond our reasonable control. Such causes include but are not limited to acts of God, extreme weather conditions, fire, flood, epidemic, pandemic, power failure, government restrictions, or any other circumstances beyond our reasonable control.
7.2 In the event of a force majeure situation, Jack in the Box Club Limited will use its reasonable endeavours to notify affected customers as soon as possible and to offer an alternative date or a full refund at the customer’s choice.
8.1 Jack in the Box Club Limited may take photographs or video footage during sessions for use in marketing and promotional materials, including on our website and social media channels. By making a booking you acknowledge this. If you do not wish to be included in photography or video, please inform a member of staff before your session.
8.2 Customers and their guests are welcome to take photographs and video footage for personal use during their visit. We ask that you are considerate of other visitors, particularly children, when taking photographs or video. Please do not post images or video footage of other people’s children on social media without the permission of their parent or guardian.
9.1 Jack in the Box Club Limited will not be held responsible for the loss or damage of or to any of your or the participants in your booking’s property or personal belongings during your visit. Personal possessions are brought into the venue entirely at the owner’s risk.
9.2 Parking facilities are available at Jack in the Box Club and any vehicles and their contents are left at the owner’s risk.
10.1 Jack in the Box Club Limited employees and directors are not liable to you, the participants in your booking, or your or their dependents or legal representatives for any claim for any indirect or consequential loss or damage, including without limitation personal injury or financial loss or damage, whether such liability arises in breach of contract, tort (including negligence), statute or statutory duty. Nothing in these terms is intended to nor shall limit the liability of Jack in the Box Club Limited in respect of death or personal injury caused by the negligence of Jack in the Box Club Limited or of its employees, agents or contractors, or affect the statutory rights of any person dealing as a consumer.
10.2 Except as otherwise stated, any liability of Jack in the Box Club Limited shall be limited to the refund of any charges paid to Jack in the Box Club Limited.
11.1 If you have a complaint about any aspect of your visit or booking, please raise it with the Manager on duty at the time of your visit in the first instance. We aim to resolve all complaints promptly and to your satisfaction.
11.2 If your complaint is not resolved to your satisfaction at the time of your visit, please contact us in writing at admin@jackintheboxclub.co.uk within 14 days of your visit, providing full details of your complaint.
11.3 We will acknowledge your complaint within 5 working days and aim to provide a full response within 14 working days.
12.1 These terms and conditions and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the law of England and Wales.
12.2 You and Jack in the Box Club Limited both agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these terms and conditions.
By completing your booking you agree to these terms and conditions, the Jack in the Box Club Rules of Play and the Jack in the Box Club Privacy Policy. Jack in the Box Club Limited reserves the right to amend these terms and conditions at any time. The current version will always be available at www.jackintheboxclub.co.uk.